Welcome to Lingerie Sale Store’s FAQ section. We’ve curated answers to your most intimate shopping questions with the same care we put into selecting our lingerie collections. Whether you’re curious about sizing, shipping, or styling advice, find your answers below.

Product Questions

How do I choose the right lingerie size?

Our collections range from delicate bralettes to structured corsets, each with unique sizing. We recommend:

  • Using our detailed size charts (available on each product page)
  • Measuring yourself according to our illustrated guide
  • Considering the style – Balconette bras fit differently than Bandeau styles
  • Emailing our stylists for personalized advice
What materials are used in your lingerie?

We select fabrics that combine luxury with comfort:

  • Silk and satin for our Classic Slip and Robes collections
  • Breathable cotton blends for Pyjamas and Nightgowns
  • Stretch lace for our Bralette/Brassiere line
  • Reinforced mesh for Bustiers/Corsets

Each product page specifies material composition and care instructions.

Shipping & Delivery

What shipping options do you offer?

We provide two elegant delivery solutions:

  1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with signature confirmation
  2. Free Shipping: 15-25 business days via EMS for orders over $50

All packages are dispatched from our Denver atelier within 1-2 business days in discreet, elegant packaging.

Do you ship internationally?

Yes, we ship globally except to certain remote Asian regions. International clients should note:

  • Customs fees may apply (determined by your country)
  • Delivery times may extend during peak seasons
  • Contact customer care if unsure about your location’s eligibility

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery for unworn items with tags attached:

  • Initiate returns by emailing [email protected]
  • Include your order number and reason for return
  • Return shipping costs are the customer’s responsibility
  • Refunds process within 5-7 business days after we receive your return

Note: For hygiene reasons, certain intimate items cannot be returned.

What if my lingerie doesn’t fit?

We recommend:

  1. Consulting our size guides before purchasing
  2. Considering our flexible styles like Bralettes or Brazilian Cut knickers that accommodate more body types
  3. Exchanging for a different size (subject to availability)

For fit consultations, our stylists are available at [email protected].

Payment & Account

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed with 256-bit encryption.

How do I update my account information?

Log in to your account to:

  • Change your password
  • Update billing/shipping addresses
  • Manage newsletter preferences

For assistance, contact customer care.

Still have questions? Our customer care team at [email protected] treats every inquiry with the same discretion and attention we give to packaging your intimate apparel.

Explore our collections while you await your delivery – because feeling beautiful shouldn’t require waiting.