At Lingerie Sale Store, we understand that finding the perfect fit for your intimate apparel requires the same attention to detail we devote to crafting our collections. Should your purchase not meet your expectations, our discreet returns process ensures a seamless experience.

Our Return Policy

We gladly accept returns and exchanges within 15 days of delivery for most items in our Bras, Bralettes, Nightgowns, and other collections. All returned items must be:

  • Unworn, unwashed, and in original condition
  • Including all tags and packaging
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To maintain hygiene standards, we cannot accept returns on:

  • Lingerie Accessories (garters, suspenders, etc.)
  • Knickers & Brazilian Cut underwear
  • Final Sale items (clearly marked in product descriptions)

How to Initiate a Return or Exchange

Follow these simple steps for our discreet returns process:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and return request
  2. Complete the Return Form we email you (or use the template below)
  3. Package Securely using the original packaging if possible
  4. Ship to:
    Lingerie Sale Store Returns
    1979 Sampson Street
    Denver, CO 80222 USA

Return Shipping Options

We offer two return shipping methods:

Method Cost Tracking Delivery Time
Standard Return (DHL/FedEx) $12.95 (deducted from refund) Yes 5-10 business days
Free Return Label (for exchanges) Free Yes 10-15 business days

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after return approval
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Exchange Processing: 1-2 business days after return approval

Note: Original shipping fees are non-refundable except for defective items.

Return Request Template

For your convenience, use this template when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear Lingerie Sale Store Customer Care, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Item Name: [e.g., Balconette Bra] – Size/Color: – Reason for Return: [Fit/Quality/Other] [For exchanges, please specify desired size/color] I confirm the item(s) are unworn, unwashed, and include all original tags and packaging. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Email] [Your Order Date]

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Assistance?

Our discreet customer service team is available at [email protected] to guide you through the process or answer any questions about our Bras, Bustiers, or other intimate collections.

We appreciate your trust in Lingerie Sale Store and strive to make every aspect of your experience as comfortable and elegant as our lingerie.