At Lingerie Sale Store, we combine elegance with convenience in every aspect of your shopping experience. Our shipping and returns policies are designed with the same care and attention to detail as our intimate apparel collections.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

We understand that finding the perfect fit for intimate apparel requires special attention. Our discreet returns process ensures your experience remains as comfortable as our lingerie.

Return Policy Overview

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original receipt or order confirmation required

Non-Returnable Items

To maintain hygiene standards, we cannot accept returns on:

  • Lingerie Accessories (garters, suspenders, etc.)
  • Knickers & Brazilian Cut underwear
  • Final Sale items (clearly marked in product descriptions)

How to Initiate a Return

  1. Contact Us within 15 days at [email protected] with your order number
  2. Complete the Return Form we email you
  3. Package items securely in original packaging if possible
  4. Ship to:
    Lingerie Sale Store Returns
    1979 Sampson Street
    Denver, CO 80222 USA

Return Shipping Options

  • Standard Return (DHL/FedEx)
    • Cost: $12.95 (deducted from refund)
    • Tracking included
    • Delivery Time: 5-10 business days
  • Free Return Label (for exchanges only)
    • Cost: Free
    • Tracking included
    • Delivery Time: 10-15 business days

Refund Process

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after return approval
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Exchange Processing: 1-2 business days after return approval

Important Note: Original shipping fees are non-refundable except for defective items. International customers are responsible for return shipping costs and should mark packages as “Returned Goods” to avoid customs fees.

Return Request Template

For your convenience, use this template when contacting us:

Subject: Return Request for Order #[Your Order Number]

Dear Lingerie Sale Store Customer Care,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

  • Item Name: [e.g., Balconette Bra]
  • Size/Color:
  • Reason for Return: [Fit/Quality/Other]
[For exchanges, please specify desired size/color]

I confirm the item(s) are unworn, unwashed, and include all original tags and packaging.

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Order Date]

Need Assistance?

Our discreet customer service team is available at [email protected] to guide you through the process or answer any questions about our bras, bustiers, or other intimate collections.

We appreciate your trust in Lingerie Sale Store and strive to make every aspect of your experience as comfortable and elegant as our lingerie.